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Privacy policy

Fetch big appreciates the trust that you showed by sharing your personal information with us, we also know that you care how information about you is used and shared. hereby, we are committed to protect your personal information very seriously, the foremost purpose to collect and use personal information is to provide you the best and flexible user experience that you will cherish and to make sure the validity of the users is not misused.

This Privacy Policy describes how Fetchbig collect, use, share or otherwise process your personal information through website https://fetchbig.co.nz/, its mobile application, and m-site .

By using our Services, you are subscribing to our Privacy policy.

What Personal Information do we Collect?

We collect your personal information to provide you the best and flexible user experience that you’ll cherish.

The personal information we collect are :
Information You Give Us: Initially, when you sign up such as name, username, password, email address, date of birth, demographic information or other personal information.

Automatic Information:

We automatically collect and store certain types of information about you.

Information from Other Sources: We might receive information about you from other sources if you link, or log in your account from third party sources (any social media)

For advertising purpose, we do use your contact information to send you offers based on your previous orders and your interests from fetch big and will not be shared with any 3 party vendors.

Note – any information given by user should be correct otherwise it will lead to disciplinary action.

Purpose of Use Your Personal Information?

We use your personal information to provide you the best products and services and to make required improvements in our services timely, that will make your experience better with us.

We use your personal information to assist sellers and business partners in handling and fulfilling your orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information.

With your agreement we will have access to send you mail and SMS .

To whom fetchbig Share Your Personal Information?

Personal Information about our Users is an important part, and we are not in the business of selling our fellow kiwi’s personal information to others.
We share your personal information only as described below.

Beyond everything, you will receive notice when personal information about you might be shared with third parties in a situation or event, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

Be sure to sign off when finished using a shared computer.

What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, purchase history , listing history in the "Your Account" section of the website.

You can anytime update your information in the account section .

You can also change or edit some details of your listing.

If you want to update or delete any of your information or have any query related to it you directly contact us by e-mail or phone no. We will respond to your query between 10 – 15 days.

Use of information for Advertisement

We may use third-party advertising companies to serve ads when you visit our Platform. We do use your contact information to send you offers based on your previous orders and your interests. It will only done to make your experience the best with us.

Are Children Allowed to Use Fetchbig Services?

Fetchbig does not sell products for purchase by children. We sell children's products for purchase by adults.

If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.

Revisions To The Policy

Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided in contact us option on the home page .